Privacy Policy

We are committed to protecting your privacy and ensuring transparency in how we handle your data.

Last updated: November 28, 2025

1. Introduction

ZephyrPush ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our real-time messaging service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email address, name, and other registration details
  • Message Content: Data you send through our messaging service
  • Payment Information: Billing details processed by our payment providers
  • Support Communications: Messages sent to our support team

2.2 Information We Automatically Collect

  • Usage Data: API calls, message volumes, connection patterns
  • Technical Data: IP addresses, browser types, device information
  • Analytics Data: Service performance metrics and usage statistics
  • Log Data: Server logs for security and debugging purposes

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To deliver real-time messaging services
  • Account Management: To create and manage your account
  • Billing: To process payments and manage subscriptions
  • Customer Support: To respond to your inquiries and provide assistance
  • Analytics: To monitor service performance and usage patterns
  • Security: To detect and prevent fraud and abuse
  • Legal Compliance: To comply with applicable laws and regulations
  • Communication: To send service updates and important notices

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our service, such as:

  • Payment processors (Stripe)
  • Cloud infrastructure providers
  • Analytics services
  • Email service providers

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

  • Free Tier: Message data retained for 1 day
  • Pro Tier: Message data retained for 30 days
  • Enterprise Tier: Message data retained for up to 90 days or custom period
  • Account Data: Retained until account deletion
  • Analytics Data: Aggregated and anonymized for service improvement

You can request deletion of your data at any time through your account dashboard.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

  • Encryption: Data encrypted in transit (TLS 1.3) and at rest
  • Access Controls: Strict access controls and authentication
  • Monitoring: Continuous security monitoring and threat detection
  • Regular Audits: Security assessments and vulnerability testing

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where required.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in a structured format
  • Restriction: Limit how we process your data
  • Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at support@zephyrpush.com.

9. Cookies and Tracking

9.1 Cookies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for basic service functionality
  • Analytics Cookies: Help us understand how you use our service
  • Preference Cookies: Remember your settings and preferences

9.2 Tracking Technologies

We may use tracking technologies to collect information about your use of our service. You can control cookies through your browser settings.

10. Third-Party Services

Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it immediately.

12. Changes to This Privacy Policy

We may update this privacy policy periodically. We will notify you of material changes via email or through our service. Your continued use of our service after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: support@zephyrpush.com
  • Data Protection Officer: support@zephyrpush.com

14. Data Protection Officer

For matters related to data protection and privacy, you can contact our Data Protection Officer at support@zephyrpush.com.